Maersk introduces payer verification email notifications

Maersk will begin sending automated email notifications from 7 July 2026 to help customers verify payer details for export and import shipments before invoices are issued.

The notifications will provide information on the applicable pay terms and the designated payer for charges associated with each transport document, allowing customers to review and request any necessary corrections before invoicing deadlines.

Maersk said the initiative is designed to improve invoice accuracy and reduce delays in the billing process. Customers will also continue to receive pay term and payer information at the charge level through draft invoice copies.

The carrier also reminded customers that its Payer Amendment Fee, applicable to changes in payer information, has remained in effect since 2019.