Deen Albert: Let Automation Do the Math, People Make the Decisions

HDT Truck Fleet Innovator Deen Albert makes sure people are still at the heart of operations at Grand Island Express, even while adopting artificial intelligence tools. AI-assisted dispatch helped boost revenue 25% with the same number of trucks.

One of the newest tools at Grand Island Express doesn't just tell drivers how long a truck has been idling. It asks why.

The AI-powered system interacts with drivers to determine whether they're waiting on a customer, stuck in traffic, dealing with weather, or experiencing a maintenance issue. If something mechanical appears to be the problem, the maintenance department can get involved before a small issue turns into a breakdown.

It's one example of how Grand Island Express is putting artificial intelligence to work, with Vice President of Operations Deen Albert leading the way.

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