EXCLUSIVE: CargoWise customs message delays leave forwarders waiting for clearance

CargoWise users handling British and Japanese customs declarations suffered messaging delays on Wednesday, while the backlog had been fully cleared the following morning.

Customer notifications seen by The Loadstar show WiseTech acknowledged an issue affecting message responses at 10.37am on 28 October. At 11.24, it confirmed that GB and Japan customs messaging were “particularly impacted”.

One UK forwarder said the disruption prevented its team from processing customs entries normally for much of the working day, leaving customers waiting and staff struggling to provide useful information.

The forwarder said its biggest concern was the impact on customers, that were “waiting and complaining”, adding “while operationally, we had very little we could tell them about when normal service would resume”.

This story was originally published by The Loadstar. Read the full story at The Loadstar →