Survey: one in six say an AI tool has exposed supplier or customer data

One in six supply chain, logistics, distribution, and wholesale leaders say their company had an incident in the past year in which an AI tool exposed, shared, or allowed incorrect access to supplier or customer data, according to a survey from Instalily, a provider of business AI agents.

The findings come as AI reaches deeper into commercially sensitive records—78% say their AI tools can access customer pricing and margins, and 67% say the same for supplier pricing and rebate data.

Those numbers come from a report titled “Shared Risk: Why Supply Chain’s Most Sensitive Data Needs AI Built for the Industry.” The report was drawn from an October 9 Instalily survey of 250 professionals at manager level and above in supply chain, logistics, distribution, and wholesale whose companies use AI tools.

In the report, Instalily said those results are a problem because distributors, wholesalers, and logistics providers routinely work with confidential information from both sides of a transaction. For example, if AI puts one customer’s contract price on another customer’s quote, surfaces a supplier’s bid to a competitor, or shows a shipper the carrier rate behind a broker’s margin, the damage reaches every party involved.

This story was originally published by DC Velocity. Read the full story at DC Velocity →