The Companies That Write The Standards Will Own The Next Decade Of Freight

The freight industry has spent years and real money chasing fraud, piling up more tracking, more data, and more awareness than it has ever had, and the losses keep climbing anyway, which is the paradox Michael Caney, Chief Customer Officer at the carrier-identity platform Highway, set out to unpack at the FreightWaves Broker Compliance Symposium, and his answer began with a reframe most of the room had never sat with, that fraud is not really the problem at all but a signal pointing at a deeper one the industry keeps refusing to name.

Caney, who spent two decades as an operator before moving to the technology side, started from a hard truth. No industry has ever eradicated fraud. He pointed to healthcare, where the total addressable market for fraud keeps growing despite decades of fighting it, and to the fact that none of us have switched off our own credit monitoring because the threat simply does not disappear. Fraud, he argued, is a symptom that tells you where to go look, and the freight business has spent its energy swatting at the symptom instead of treating the condition underneath.

This story was originally published by FreightWaves. Read the full story at FreightWaves →