FedEx Freight has seen gains in customer experience benchmarks after refining its operations and creating a dedicated framework for less-than-truckload services, according to President and CEO John Smith during a June 25 analyst call.
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Smith attributed the progress to a sales force strengthening ties with established clients, a sales team now stationed at service hubs, and fresh customer-facing tools developed over the last year. These enhancements preceded the company’s June 1 separation from parent FedEx. He pointed to early indicators of improvement across key customer experience measures, such as quarterly Mastio data, and noted an 8% sequential rise in overall customer experience scores.
To speed up revenue expansion, executives had earlier emphasized that elevating customer experience is central to the firm’s emergence as a standalone entity. The carrier projects revenue growth of 4% to 6% for the final seven months of 2026 versus the same stretch in 2025, as disclosed in its earnings report.
Smith said the company is deploying artificial intelligence throughout the organization to boost efficiency and is constantly exploring ways to embed AI into workflows and train staff on optimizing performance, per its June Q4 earnings presentation. In May, the firm introduced a new freight pricing system built on a modern, adaptable, and expandable technology platform, which Smith said removed the need for substantial manual effort. Since FedEx Freight debuted its own website in May, it has attracted nearly 500,000 unique visitors, and roughly 250,000 online shipments have been booked. Executive Vice President and CFO Marshall Witt remarked on the call that the company’s technology transformation investments are starting to yield results. Smith highlighted the carrier’s dual-service model, which typically offers one- to three-day priority shipping and a more economical three- to six-day economy option, all within its own national network. He noted that the priority service is about 40% quicker than the closest rival based on published transit times. Beyond tech investments, deepening LTL expertise has also helped strengthen ties with current clients and attract new business, Smith said. He observed that this investment is gaining traction as the sales team builds customer connections, offers tailored LTL solutions, and speeds up adoption of updated LTL-focused technology platforms. To further this customer service approach, the company expanded its sales team to over 500 earlier this year. Smith expressed confidence in delivering on its clear and straightforward strategy, stating that the company is building a more efficient, resilient, and customer-centric organization designed specifically for the LTL market. Interactive table based on the Store Companies dataset for this report. # Company Headquarters Focus Scale Note 1 Daimler Truck Germany Full range, global brands World’s largest Mercedes-Benz, Freightliner, Fuso 2 Volvo Group Sweden Heavy trucks, global Very large Volvo, Mack, Renault Trucks 3 Traton Group Germany Heavy trucks, global Very large MAN, Scania, Navistar 4 PACCAR USA Heavy-duty trucks Very large Kenworth, Peterbilt, DAF 5 FAW Jiefang China Full range, heavy focus Very large China’s leading truck maker 6 Dongfeng Motor China Full range, commercial vehicles Very large Major global volume producer 7 CNH Industrial UK/Netherlands Heavy trucks, specialty Large Iveco, Astra 8 Sinotruk China Heavy trucks Very large Hongyan, Howo brands 9 Tata Motors India Light to heavy trucks Very large Dominant in India 10 Isuzu Motors Japan Light to medium trucks Large Global leader in medium-duty 11 Hino Motors Japan Medium to heavy trucks Large Toyota Group, global 12 Shaanxi Heavy Duty Automobile China Heavy trucks Large Shacman brand 13 Beiqi Foton Motor China Light to heavy trucks Very large Auman, Ollin brands 14 Ashok Leyland India Medium to heavy trucks Large Major Indian producer 15 Navistar International USA Medium to heavy trucks Large Now part of Traton Group 16 GAZ Group Russia Light to medium trucks Large Dominant in Russia 17 Kamaz Russia Heavy trucks, off-road Large Leading Russian heavy truck maker 18 Mitsubishi Fuso Japan Light to heavy trucks Large Part of Daimler Truck 19 Toyota Motor Japan Light trucks, pickups Very large Hilux, Tacoma, Hino parent 20 Ford Motor USA Light trucks, pickups Very large F-Series, global pickup leader 21 Stellantis Netherlands Light trucks, pickups Very large Ram, Peugeot, Citroen trucks 22 General Motors USA Light trucks, pickups Very large Chevrolet, GMC brands 23 Hyundai Motor South Korea Light to heavy trucks Large Global, includes Hyundai Trucks 24 JAC Motors China Light to medium trucks Large Major Chinese commercial vehicle maker 25 Mahindra & Mahindra India Light trucks, pickups Large Key player in utility vehicles 26 Volkswagen Commercial Vehicles Germany Light trucks, vans Large Amarok, Caddy, Transporter 27 Rivian USA Electric trucks, pickups Medium EV startup, commercial vans 28 Nikola Corporation USA Electric heavy trucks Small Zero-emission trucks 29 BYD China Electric trucks, buses Large Leading electric commercial vehicles 30 Tesla USA Electric trucks Large Semi in production Recommended posts Toyota to Move Most Tacoma Production from Mexico to Texas in $3.6B Investment Jul 7, 2026 115 Chinese Heavy-Duty Truck Exports Surge on Lower Costs and Battery Advances Jun 28, 2026 121 South Korea Offers Hydrogen Truck Plan in Bid for Canadian Submarine Contract Jun 19, 2026 71 Mexico Heavy-Duty Truck Exports Hit 2026 High in May, Signaling Stabilization Jun 17, 2026 95 Market Intelligence Free Data: Trucks – World Instant access. 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