CargoAi has reported that its customer base has expanded to 31,900 users across 158 countries with more large, global freight forwarders now using its technology.
The air cargo technology platform said that in addition to expanding its overall users, in the first half of this year reached 6,717 companies and 12,880 offices.
CargoAI said that its bookable airline network expanded to more than 110 carriers worldwide, and Unique shipments (AWBs) going through the platform were up 64% year on year.
One of the most notable developments, said the company, has been an increase in medium and large global freight forwarders that historically relied on legacy rate management systems or first-generation digital platforms – switching to CargoAi for digital procurement and booking.
The market has also moved towards autonomous rate management – intelligent systems embedded deep in the
forwarder’s own workflow, where teams quote their shippers, manage the customer relationship,
and let software orchestrate procurement in the background.
“With Model Context Protocol (MCP) compatibility across its full API suite – rates, capacity, booking, tracking, and quality data, far beyond booking alone – CargoAi has become the infrastructure this new model runs on,” said the company.
The first half of 2026 also saw CargoAi further develop its products to offer more AI technology and TMS integration.
CargoCONNECT has become the first air cargo API suite compatible with the Model Context Protocol (MCP).
Through the “CargoAi MCP Connector”, freight forwarders and airlines can connect live rates, capacity, booking and tracking capabilities directly to their own AI agents and copilots.
Plus, building on its CargoAi AI Agent solution launched last year, CargoAi now supports end-to-end automation for quotation workflows, booking follow-up, shipment-status requests and operational communication.
Designed for fast deployment, the solution can be used by operations teams without dedicated IT resources on any AI platform supporting the MCP standard, while maintaining human review and approval before operational actions are completed, explained CargoAi.
The company has also commercially rolled out CargoQUALITY, offering objective, data-driven station performance and timing analytics for airlines, ground handlers, and airports.
“The first half of 2026 proves the thesis we have been building towards since day one,” said Matt Petot, chief executive of CargoAi.
“When the largest and most demanding forwarders in the world switch to your platform – not as a pilot, but as their operating backbone – it tells you the market has reached its tipping point.
We are ahead of our own plan on every line, we are fully profitable, and we are seeing massive traction precisely where it matters most. That is why we are not consolidating: we are accelerating.”
