CargoAi highlights AI-driven time savings in air cargo operations

CargoAi has highlighted the impact of its artificial intelligence (AI) platform on air cargo operations, presenting findings from a seven-year development journey at the CargoTech press conference during TIACA's Air Cargo Forum.

Matt Petot, Founder and CEO of CargoAi, outlined how the company has developed a platform since 2019 to connect air cargo rates, capacity and data. Its AI agent, which has been operational since October 2024, automates several commercial tasks, including processing quote requests for airline and general sales agent (GSA) teams, responding to airline customer emails, drafting quotations for freight forwarders and communicating with customers through WhatsApp.

Marking two years since the AI agent first began processing live requests from freight forwarders, CargoAi presented figures on the time saved each month through automation and how these efficiency gains allow industry professionals to focus more on commercial activities.

“We have spent years building the connectivity, data, and intelligence required to make that possible. Today, our customers can use our AI capabilities directly, build their own agents and automate real cargo workflows without having to start from scratch”, said Petot.

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