CargoAi’s AI Agent now handles 70% of air cargo email inquiries for airlines and forwarders

At the CargoTech press conference at TIACA’s Air Cargo Forum, Matt Petot, Founder & CEO of the air cargo industry’s leading vertical AI company, presented the results of a seven-year journey: a platform built since 2019 to connect the industry’s rates, capacity and data, and, on it, a single AI agent, in production since October 2024, that reads quote requests for airline and GSA sales desks, answers airline customer mailboxes, drafts quotes for freight forwarders and chats with customers on WhatsApp. Two years to the week after that agent read its first forwarder request in production, CargoAi put a number on what it gives back: hours per month, and the people those hours free for commercial work.

“The real value of AI in air cargo is not simply in answering questions faster. It is in removing people’s workload,” said Matt Petot. “We have spent years building the connectivity, data and intelligence required to make that possible. Today, our customers can use our AI capabilities directly, build their own agents and automate real cargo workflows without having to start from scratch.”

This story was originally published by Payload Asia. Read the full story at Payload Asia →