United Airlines Restricts AI Agents from Booking Flights Over Data Security Concerns

United Airlines has announced restrictions on unauthorised third-party artificial intelligence (AI) agents accessing its digital platforms to search, book and manage flights, citing concerns over customer data privacy, account security and regulatory compliance. The move marks a significant development in the aviation industry’s response to agentic AI, as automated assistants increasingly attempt to complete transactions on behalf of travellers. The restrictions also extend to access through travel agencies and booking aggregators.

In an announcement on November 11, United Airlines said it was taking steps to restrict unauthorised third-party personal AI agents and assistants from interacting with its digital platforms.

The restrictions will apply both directly through the airline’s website and mobile application and indirectly through travel agencies and aggregators.

The airline is updating its booking, ticketing and distribution policies to prevent unauthorised AI tools from accessing its services and carrying out transactions on behalf of customers.

This story was originally published by CargoTalk. Read the full story at CargoTalk →