Tech Transformation: ShipStation Global’s AI Overhauls Freight Operations

The freight industry faces unprecedented challenges, from complex peak season demands to surging cargo theft. In this exclusive interview, ShipStation Global’s Joel Clum and Nick Ciubotariu reveal how their innovative AI-powered platform is transforming logistics. Discover how specialized AI agents automate everything from quoting to booking, enhancing security, and empowering shippers to navigate an increasingly complex supply chain with Fortune 100 capabilities. Learn why staying hyper-vigilant against fraud is critical and how cutting-edge tech is delivering real, measurable impact.

ShipStation Global has deployed more than 250 purpose-built AI agents across its freight operations, with one agent handling the full cycle from an emailed quote request through carrier selection and shipment booking — all without a human dispatcher in the loop. The company, formed from the combination of legacy WEX Group and Octane, says the system is already in production and handling real customer requests, including a Sunday evening inquiry from a China-based shipper that was resolved end-to-end within minutes.

The scale of the deployment sets it apart from narrower AI pilots common elsewhere in the industry. Rather than a single bot, ShipStation’s CTO said the company built a dedicated AI platform for its engineers to develop custom skills that train specifically on freight data and retrain on subsequent actions. “Anybody can deploy an AI prototype, but getting as many AI features to production as we have with the consumption that we’re getting doesn’t happen overnight,” the CTO said.

This story was originally published by FreightWaves. Read the full story at FreightWaves →